Delivery Policy

Box Menswear orders are dispatched from our UK based warehouse. We have a team of highly trained and excellent staff who work their hardest to ensure your order is with you as quickly as humanly possible.

 

 

DHL Express Shipping - $49.99 (3 to 5 Working Days)

 

 

For those who can't wait to get their hands on their order and want it is as quickly as possible, the DHL Express Service has you covered. This lightning fast service guarantees your order to arrive within 3-5 working days, but on many occasions will arrive sooner. Whether you're in a hurry for some new sexy underwear or stocking up on swimwear for your holiday, the DHL Express Service has your back.

 

Standard Shipping - $14.99
If you select this option, your order will be sent with either the Royal Mail Tracked option or Landmark. These services are both highly efficient and fully tracked, and you will be able to check the progress at any time. 
All orders up until 15:00 GMT are packed and dispatched same day. This means that your order may already be on the way to you before you’ve even woke up!

However, we have to note that on very rare occasions, an order may arrive a day or so late. This can be caused by issues such as inspection checks by customs, standard checks by government agencies on mail, or weather events.

We must stress that this slight delay is very uncommon, and most orders will arrive within the given time frame. Please don't worry too about any of those dreaded customs charges or duty taxes, as you will not be charged any on your purchase.

 

 

 

 

COVID19

 

 

 

Although we are still dispatching orders to arrive on time, there may be a delay on the couriers end. We are regularly liaising with couriers and monitoring the effects of the pandemic on postal services in your country, and updating this page accordingly. To ensure that your order is with you in time, we advise customers to select the DHL Express Service.

 If you’ve already ordered and want to track your order, you can do this instantly using Facebook Messenger. CLICK HERE and you will be redirected to Messenger where you can see the latest update - https://m.me/boxmenswear?ref=track-package

 

Route 

Box Menswear is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 

PRE-ORDER ITEMS

 

Any orders containing pre-order items will be dispatched no later than August 21st. We are working as hard as we can to bring this date forward to as soon as possible. Please note that if your order contains a mixture of pre-order items and non pre-order items, your order will be dispatched as a whole when the former is available.  

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